FAQs

LuzFirme – Frequently Asked Questions

  1. What types of products does LuzFirme offer?
    Answer: LuzFirme specializes in EMS Skin Rejuvenation Devices, combining electrical muscle stimulation (EMS) and light therapy to help tighten, tone, and refresh your skin. We also offer complementary skincare accessories to enhance your beauty routine.

  2. How does EMS technology benefit my skin?
    Answer: EMS (Electrical Muscle Stimulation) helps tighten facial muscles, boost circulation, and stimulate collagen production, resulting in firmer, more youthful-looking skin over time.

  3. Can I customize my skincare bundle?
    Answer: Yes! We offer curated skincare bundles that allow you to pair your EMS device with additional accessories like hydrating serums, conductive gel, and cooling face masks for maximum results.

  4. What is your return policy?
    Answer: LuzFirme offers a 30-day return policy if you're not fully satisfied with your purchase. Items must be in their original condition and packaging. Please refer to our Return Policy page for full details.

  5. How can I track my order?
    Answer: Once your order ships, you’ll receive an email with a tracking number. You can enter this number in our Order Tracking section to monitor your shipment in real time.

  6. Do you offer international shipping?
    Answer: Yes! We ship internationally, and rates vary based on your location and selected shipping method. Please visit our Shipping Policy page for details.

  7. Are LuzFirme products safe for all skin types?
    Answer: Yes, our EMS Skin Rejuvenation Devices are designed for all skin types. However, if you have sensitive skin or a medical condition, we recommend consulting a dermatologist before use.

  8. How should I care for my EMS device?
    Answer: To keep your device in optimal condition, clean it after each use with a soft, damp cloth. Avoid getting water into the charging port and store it in a dry place.

  9. Can I include a personal message with my order?
    Answer: Absolutely! You can add a custom gift message at checkout, and we’ll include it in a beautifully designed note with your order.

  10. What payment methods do you accept?
    Answer: LuzFirme accepts major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed for your protection.